The Banbury IT Wizard
01295 261292
"Don't Be Shy..........Give the Wizard a Try!!"
Welcome and thank you for visiting the Banbury IT Wizard website!
With over 10 years technical support experience the Banbury IT Wizard is the only person to call with any IT problem that you may encounter.
The Wizard can help you with a number issues including:
Please See Wizard Services for more information
WELCOME TO THE BANBURY IT WIZARD
No Fix - No Fee Guarantee!!
ABOUT THE WIZARD
Based in the Banbury and North Oxfordshire area the Banbury IT Wizard is the only person to call with any kind of it problem. With over 10 years of experience working for a number of well known companies as a technical support consultant he knows computers inside out.
With the world of technology moving so fast and new gadgets appearing everyday, it can often be hard to keep up. That's where the Banbury IT Wizard comes in with helpful friendly advice that you can trust! Always avoiding technical jargon, he will explain everything he is doing in a simple and easy to understand manner.
To the Wizard this isn't a business but a passion which he hopes shows in the work he does.
The Wizard
Andrew Hall
Founder of the Banbury IT Wizard
WHY CHOOSE THE WIZARD?
Some of the key benefits of choosing the Banbury IT Wizard:
**Free call-out**
**90% of jobs completed onsite**
**No Fix-No Fee policy**
**Free collection & return**
**Out of hours onsite repair including evening and weekends**
**No hidden charges**
**Lowest prices in north oxfordshire guaranteed**
If you need your home computer to be fixed don't go to PC World's repair centre, a new report has warned.
Consumer magazine computing which? Carried out an undercover investigation of independent and major stores that offer a computer repair service.
It targeted pc world because it's the only major store that offers to fix computers even if not originally purchased at one of its stores.
The magazine's researchers deliberately "broke" computers in order to assess the level of service at various repair centres across the UK.
On half of the computers they simply deleted a windows start up file to prevent the operating system from er, starting. On the remaining computers they loosened a hard disk cable.
The "faulty" computers were then taken along to a total of 20 PC repairers and the results of the investigation showed that the independent stores performed much better than big boys PC World.
Diagnosis of the faults at PC world ranged from reinstalling Windows to advising the "customer" to replace their computer. In some instances the reinstallation led to personal data being lost as work had not been backed up.
Repair costs also varied wildly at PC World between £69.99 and a staggering £350.
On the whole, independent stores provided a better service according to the report, with more accurate diagnosis and repair costs typically lower than pc world.
In the report, computing which? Advised its readers not to go to pc world if they need to get their computer repaired. The magazine's editor said: "we think that they [pc world] should overhaul their training. They could learn a lot from independent retailers."
So don't be shy.......give him a try!!
SERVICES
Yeah sure you've seen the high street stores offering IT support but do you want to pay upwards of £100 to get your problem fixed? - or you could try the local free paper and pay £20 for an un-qualified techy who is looking to make a few bob on the side. It's your PC - it's your choice!!
For home users the Wizard offers the added piece of mind of a "no fix no fee" policy.
In simple terms:
"If he don't fix - you don't pay"
HERE ARE SOME SERVICES THE BANBURY IT WIZARD OFFERS:
Operating System Installation (click for more info)
PC or laptop Healthcheck(click for more info)
Hardware Upgrades(click for more info)
Wired or Wireless network problems(click for more info)
PC Set up and Install(click for more info)
Driver Downloads (click for more info)
PC Builds (click here for more info)
Products
The Wizard also offers some fantastic products for your PC, laptop or gaming console. Click below for more details:
Anti Virus
Home plugs
PS3 Upgrades
TESTIMONIALS
Here are a few kind comments from some of the Banbury IT Wizard's customers:
Maggie Goren
Editor of the Brailes Village newspaper The Feldon News.
Published in the Feldon News May 2010.
To Computer Semi-Literates Like Me!
If your like me, basically use a computer for Word, Email, Amazon and so on, then you may not notice that the thing is slowing up, even with broadband.
It could be the old viruses have been hacking into the system over time and are sitting there watching for the opportunity to strike. Honestly, you wont notice them but theyve got you sussed.
Anyway for nerds like us I would like to tell you help is at hand!
The IT wizard is a very clever and reliable wizard who will examine all your viruses at a very reasonable cost!
So give the wizard a call if you are worried about being hacked into. I can thoroughly recommend him.
My cleaned up computer is so fast now it could have won an Olympic skeleton Gold alongside Amy Williams.
Mrs Bywater - Banbury
Never having been someone who gives magic much credit, but wow!, this young man is a real wizard, believe me!
My partner and I were becoming more and more frustrated with the slowness of our computer, ' time to go and make a cup of tea' sprang to mind on numerous occasions.
He responded promptly to our distress call, came into our home in a polite and courteous manner, attended to our nervous computer with a calm and friendly approach and soon, it was better, full of life and raring to go!
My partner and I, are now much calmer and not playing 'piano' with the keyboard, 'surfing the web' is now a pleasure.
This young man is highly recommended by us, please do not hesitate to call him.
Mrs Hawkins - Bloxham
Thanks so much for such a fantastic job. You have restored my computer, my confidence in IT and my faith in good customer service !
I was so grateful that you arrived on time, took time to explain everything and fixed the machine that I was about to lose temper with and all with a smile !
But to have stopped my teenage sons moaning priceless !
Julian Antony - Upper Heyford
Just a quick note to compliment you on the high level of service you have provided.
I called on fri afternoon, you collected the PC the same day, worked on it over a bank hol weekend and completed it by sun afternoon.
All for a very reasonable charge incl some excellent value additional ram.
I'm very impressed and will be recommending you to all our friends Many thanks
Mrs K Hibbert - Bloxham
It was great to have somebody call to our house at a time convienient to us and who could explain things simply enough for me to follow. Far better than having to use an expensive telephone number for assistance or taking the laptop to somone in town.
Mrs J Boiler Queensway Banbury
I was having a real dilemma just before Christmas, I couldnt get online to do my Christmas shopping. I called the Banbury IT wizard and he came out to see me the same day. He was very polite, friendly and courteous and before I knew it I was back online and was able to carry on with my shopping. I would recommend the Banbury IT wizard to everybody.
Mr T Harris Brackley
It was my sons birthday a a few weeks ago and I need to setup a wireless network for the Sony Playstation which I had brought him for his birthday. When it comes to computers and internet etc I am a complete novice. He came to see me and discussed what options I had. Unfortunately I did not have a wireless router. The Banbury IT wizard provided me with a router and set up the network and even setup the playstation for me. Without him I would have been lost. Thank you Banbury IT Wizard
Mr C Millwood - Bloxham
Computer four years old BUT getting slower and slower.
Also having problems with on line activities such as banking, etc. Which I could not access.
I was only at 95% disc utilisation, used all the clean up tools regularly and so could not understand why the problems. Sometimes would log on and have to leave it 'chuntering' for 20 minutes or so before it was worth doing anything - very frustrating.
Contacted the IT wizard who spent about 3.5 hours working on the machine and now what a change !! A fast machine and a far less frustrated user. I am not 'techy' and needed honest and expert work and advice, which I got. Could not recommend higher
Mr A Deansmore Shutford Banbury
I recently had some problems with my computer, it was running so slowly and kept crashing. I was considering purchasing a new computer. I contacted the Banbury IT wizard for some advice. He came round too see me and looked at my computer, he advised me that I didnt need a new computer and that mine just needed a health check. A couple of hours later it was like I had a brand new computer again. Fantastic service! Saved me a lot of time and effort and money!!
Mr Pickering Hook Norton
Thanks for repairing our computer - very pleased with the result. I've passed your name to several friends that have various PC problems.
Mr Budden Bloxham
I contacted the Banbury IT Wizard after my computer crashed and received a prompt, courteous and effective service. I would recommend him to anyone!
FREQUENTLY ASKED QUESTIONS
Q : Is the Banbury IT wizard suitably qualified?
A : Yes. He is qualified and knows IT inside out so put them to the test!
Q: How are your charges so much cheaper than the likes of PC World and The Tech Guys?
A: The Banbury IT Wizard is home based, so no overheads or expensive offices resulting in cheaper fees for you.
Q : Do you repair laptops, monitors, printers etc?
A : We fix anything PC related!! - Regardless of the problem or manufacturer. Although its usually cheaper to buy a new printer or monitor than attempt to fix it!.
Q : Is there a callout fee?
A : No. our hourly fee is all you pay. However if the wizard can't solve your problem you are not charged for the time spent under our No-Fix No-Fee policy, a call out fee of £10 may apply to cover the engineers expenses. (Please see Terms page for full details)
Q : What methods of payment do you accept ?
A : We accept online payments through Paypal (all popular credit cards), cheque with a valid cheque guarantee card and of course good old cash.
Q : What areas does the Banbury IT Wizard cover?
A : The Banbury covers everywhere up to a 15 mile radius of Banbury including Brackley, Chipping Norton, Bicester, Southam.
TERMS & CONDITIONS
The Banbury IT Wizard ("BITW") provides mobile on-site computer maintenance, support and consulting services ("the services"). The services are provided to the Customer subject to the following Terms and Conditions of Service. The Customer agrees that by confirming a booking the Customer agrees to the Terms and Conditions of Service set out herein.
Cancellation
Cancellation of any appointment must be advised to BITW no later than 2 hours on the day of the appointment. BITW reserves the right to invoice any Customer where cancellation occurs less than two hours prior to any appointment. The charge will be equivalent to the first hours attendance as stated above.
No Fix - No Fee Policy
If the engineer does not possess the necessary technical knowledge or ability to resolve the problem or complete the repair, then no charge is made to the customer, however a £10 charge may be applied to cover technician's expenses. If the engineer is able to resolve the problem or complete the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer's time spent to that point. If the engineer is able to resolve the problem or complete the repair, but is only prevented from doing so because the customer does not possess the required software CD-Rom or Product Key, then the customer is charged for the engineer's time spent to that point.
If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer's time spent to that point.
This policy does not apply to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning.
Payment
The Customer will pay BITW the amount stated on the BITW invoice/work report at the time BITW attends the Customer's premises. BITW will attend the Customer's premises for the period agreed by the Customer prior to or at the commencement of the appointment. BITW will endeavour to diagnose and/or remedy the problem(s) described by the Customer at the commencement of the appointment. If the problem(s) has not been remedied at the end of the first hour of BITW attendance, BITW will discuss with the Customer the options available. The Customer may ask BITW to continue working on the problem(s) or make a further appointment. The Customer may terminate the appointment at any time. On termination the Customer will pay BITW the amount incurred in respect of any additional time, if any, beyond the first hour's attendance. Payment is to be made in cash, or cheque only. In the event of non-payment, default or dishonoured cheque BITW will charge interest at the rate of 15% per annum from the date of the invoice up to and including the date payment is made in full.
Liabilities
BITW accepts no liability in respect of any problem(s) it may not remedy due to any matter beyond its control including but not limited to the age, specification or condition of the Customer's hardware or software, Customer's failure to provide appropriate software discs, drivers or product serial numbers or any fault with the Customer's Internet Service Provider.
The Customer hereby confirms that a full back-up of the Customer's hard-drive has been made prior to BITW commencing the services and that there is no legal restriction or impediment to BITW providing services to the Customer. The customer prior to any work taking place must sign a disclaimer.
Under no circumstances shall BITW be liable either in contract, tort or otherwise, to the Customer, its employees, agents, or any third party, for any injury or damages, including without limitation, any direct, indirect, special or consequential damages, expenses, costs, profits, lost savings or earnings, interruption to business activity, lost or corrupted data, or other liability arising out of, or related to the services provided by BITW or out of the installation, de-installation, use of, or inability to use the Customer's computer equipment, hardware, software or peripherals. The Customer will, upon demand, indemnify BITW in respect of any loss, damage or injury arising from the provision of the services. For the avoidance of doubt BITW has no liability for Customer data lost or damage incurred in any circumstances whatsoever.
Confidentiality
BITW will maintain the confidentiality of the Customer's files and/or data and undertakes not to provide any Customer information to any third party save in the event it is lawfully required to do so. BITW reserves the right to refuse the provision of services for any reason including but not limited to circumstances such as the presence of unlicensed or illegal software or material or material of an obscene or pornographic nature on a Customer's computer. If for such reason BITW terminates the services the Customer shall be liable for and pay to BITW, at that time, the charges incurred in respect of time spent, in accordance with payment clause above.
Goods provided by The Banbury IT Wizard
BITW may make recommendations to the Customer or the Customer may request that a product be provided by BITW in order that BITW can perform the services. All expressed or implied warranties, description, representations and conditions as to fitness or suitability for any purpose in respect of the services, including in respect of any product, including but not limited to any item of software, hardware or peripheral provided by BITW, are expressly excluded. For the avoidance of doubt, BITW has no liability as to the suitability for the performance of the services, of any product manufactured, sold or supplied by any third party, whether or not that product has been recommended to the Customer by BITW. Any hardware, software or equipment provided to the Customer shall remain the property of BITW until full payment is received.
Return Visit & Complaints Policy
In the unlikely event of any dissatisfaction with the service provided by BITW, the Customer should immediately contact BITW on 01295 261292. BITW will make an appointment for a return visit by the Technician. The Technician will endeavour to rectify the problem. If the cause of the dissatisfaction was due to a matter beyond the control of BITW, the Customer shall pay for the additional time incurred at BITW normal rates. If the problem arose directly as a result of BITW previous attendance no further charge shall be made
CONTACT THE WIZARD
If you would like the Wizard to call you back please fill out the form below and we will contact you as soon as possible. (Please provide a contact telephone number in subject box! Thank you!)
help_banburyitwizard.com Tel: 01295 261292
Follow the Banbury IT Wizard on Twitter & Facebook
Operating System Installation
Want the latest Operating Software installed and set up? Installing new Operating system enables you not only to have the latest technology and specification but it could also offer extra functionality that can improve the overall performance of your PC. Installing an operating system from scratch can be daunting and require time spent configuring and installing all the relevant options. The Banbury IT Wizard will check your PCs current specification to ensure that the new programme is compatible as well as ensuring that it has the necessary components to run the software. If you are opting for a full operating system install then you will lose any data that is stored on the PC so it is recommended that a backup of any critical information is conducted prior to starting the installation.
£60 Inc VAT collection and delivery
PC Healthcheck
Is your PC running slow or stuttering? With the demands of today to have access to a PC its not surprising that it stops performing to the speed or performance it once used to. Every PC needs a regular service or MOT to review its overall performance and find solutions keep it running at its optimum level. Over time unused files build up on the hard drive, adding and removing software leaves behind a messy hard drive, as well as dust building up inside the PC case can cause it not only to slow down but also over heat.
All these factors reduce the efficiency of your computer meaning you dont get the performance youd got used to. To keep your PC in shape the Banbury IT Wizard recommends you have a PC Health Check once a year. We have developed a complete service similar to a car service and MOT with our comprehensive Healthcheck, which focuses on a number of critical areas, which include: -
£45 inc VAT
Upgrades
Memory Upgrade:
Want to improve the performance of your PC? The performance of a PC or Laptop is largely determined by the size of the memory, which comes in many different shapes, speeds and sizes depending on the PC or whether it is a Laptop. Often the more memory your PC has the better it is able to perform. The installation of memory consists of removing the cover, interacting with the internal components of the machine and checking that it is compatible. The Banbury IT Wizard will take the hassle out of this process by finding the correct memory and installing it for you and ensuring it is compatible.
We'll diagnose the type of memory needed
You can choose from different capacities
We'll install the correct memory
We'll give you a Service Report
Prices from £30.00 Including installation
Need to add some bells and whistles to your PC? The once standard home PC has become the hub of the home entertainment system. It allows us to watch, listen, record and store movies, music and television programs. This increasingly varied use of the PC often makes them hungry for more storage space, better graphics or the latest upgrades TV Card. Digital media such as music, photos and videos requires a lot of storage. You can increase your storage capacity by adding an internal or an external hard drive. Video editing also needs plenty of memory (RAM). A memory upgrade will certainly make the task easier. Also, adding a TV card to your PC can turn it into a digital TV recorder allowing you to pause and rewind live TV.
Prices from £30 Inc VAT
PC Install
PC setup and install:
•Up and running in no time
•Start up of your PC and operating system
•Installation of drivers and software
•Configuration of any security software
•No complicated instructions
Need help to get your PC up and running? Setting up, installing and configuring a new PC can be stressful and take a long time, which can take the enjoyment away from your new purchase. The Banbury IT Wizards PC Setup and Connection service ensures that your PC is set up, running and fully tested allowing you the time to get on with other things. Every stage from unpacking, to installing the software, setting up the hardware, setting up your email account and other components will be conducted for you.
£45 Inc VAT
Network Setup
Wired or Wireless network:
Use your PC anywhere in the house
Whole family can access the internet
Use all PCs at the same time
Send and receive emails without wires
Wireless or wired network setup
Want to surf the net without wires? Experience the freedom to surf the Internet from any room around your home, so you can check your email on your Laptop in the lounge or play your games console online in any room of the house with the freedom of a wireless network. With a wireless network there is no need to run untidy cabling through your house. A Home Network will give the benefits of sharing files and sharing a printer from more than one PC, which gives you the ability to access it all from anywhere in your home. When the Banbury IT Wizard installs your wireless router, you also get the added reassurance that your surfing on a secure wireless connection there is no need to worry about strangers using your wireless network and helping keep your important information secure whilst your surf.
Driver Downloads
•Bring your PC or Laptop to the Banbury IT Wizard
•We'll download all the latest drivers
•We'll copy onto CD/DVD, if required
•Covers your PC and any gadgets attached
•We'll give you a full Service Report
Want to have the latest version to ensure the best performance? New drivers are released to allow for extra functionality and in some cases increase the performance of the device they are going to be used with. Sometimes locating the right driver can be difficult to do. To locate the necessary drivers for example a PC, printer, software or even video card the model number & specification will be requested to ensure the compatible so to enable them to be correctly downloaded. The Banbury IT Wizard, can locate, download and install the latest drivers to improve the performance of your PC. A copy of the drivers will also be placed onto CD or DVD so that they can be used for reference at another time.
£30 Inc VAT
PC Builds
Looking for a new computer, Call the Banbury IT Wizard and tell him your requirements and he will build a suitable machine for your requirements
These days, most of us rely on the web and email for some aspects of our daily lives.
Whether it be banking, shopping, catching-up with friends, sharing photos or
downloading new programs, theres one important thing you should be aware of.
Your anti-virus does not fully protect you against identity theft and other
cybernasties lying in wait behind the next link you click.
AVG Internet Security 9.0, on the other hand, gives you complete protection for everything you do on your computer. AVG Internet Security 9.0 gives you two vital extra layers of protection that you wont find
in any other security software:
LinkScanner® makes sure that, wherever you go and whatever you click on, you wont get sideswiped by
a drive-by download, phishing attack, or any other hidden threat. You get safety ratings for all your google, MSN/Bing, and Yahoo search results too.
Identity Protection constantly watches how programs on your machine interact. If it spots a program
misbehaving, it shuts it down cold. And your passwords, credit card and bank account details and other valuable data stay safely locked away from hackers.
Its important to use the right level of protection for your needs. See how AVGs layered protection
products compare. Click here
The most obvious solution for people who want web connections in multiple rooms without festooning their homes with cables is wi-fi, but setting up and securing a wireless network can be a frustrating and demoralising experience.
There is, however, a less well known alternative that makes use of the electrical wiring already in your house. The Solwise broadband power adaptors can be used to link a router with a PC, or to connect any other internet-enabled equipment.
They are joyfully easy to use, and even a total technophobe should have them up and running in less than a minute. Theres no software to install and no configuration: just connect your router to one adaptor, your PC to the other, and plug them both in to the mains.
The adaptors come in various shapes, speeds and colours and at various prices. The entry-level 85Mbps units, which will happily deal with all but the fastest of high-speed broadband connections cost £30.00 each (youll need two to connect a PC and a router).
If you plan to transfer music and video across your home network, youll need a faster adaptor. The 200Mbps Solwise HomePlug AV, which is designed to handle high-definition TV, VoIP phone calls and data networking, cost £60.00 each.
The company also sells a wireless adaptor (£50.00), which can be used to boost the wireless network in larger or older houses where thick brick or stone walls block the signal from a single router. It could also be used in a mixed network, where the user needs a fast, reliable cable-based connection for streaming video, but wants wireless coverage for a laptop or other portable devices.
If any of these products interest you please contact the wizard for more details.
Click here for a video demonstration
Is your Playstation 3s hard drive getting close to bursting point with all of your save games, demos, music not to mention movies. Well help is at hand! The Banbury IT Wizard has an upgrade service for all you gamers out there. The service will take place in the comfort of your own home and will include the backup of all of your current data e.g. save games etc removal of old hard disk drive, installation of the new bigger drive and the3 restoration of your data.
Please see below prices and sizes available:
160GB - £95
250GB - £125
320GB - £150
500GB - £175
*750GB - £200
*1TB (1000GB) - £250
Click here to compareproducts
Back
For more information on any of these products click here
Click here to return to product home page
Back to product information
"No Fix - No Fee
Guarantee!"
help_banburyITwizard.com
"I Can Thoroughly Recommend Him!" - Editior Feldon News
WEBSITE DESIGN BY BANBURYITWIZARD © 2010
